Returns & Refunds Policy

At Onggi, we stand behind the quality of our artisanal food products; if you receive a damaged or incorrect item, please contact us within 7 days of delivery for a replacement or refund. Due to the perishable nature of our fermented goods and pantry staples, we cannot accept returns on opened food items.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your package for any signs of damage or leakage that may have occurred during transit.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and clear photos of the damaged or incorrect products.

• 3.
  Evaluation

  Our quality assurance team will review your request within 48 hours to determine if a refund or replacement is appropriate.

• 4.
  Resolution

  Approved refunds will be processed back to your original payment method, or a fresh replacement will be shipped at no additional cost.